Salesforce Experience Cloud
This powerful product enables businesses to create customised platforms such as portals, forums, websites, and help centres that suit your requirements.
One of the critical benefits of Experience Cloud is its seamless integration with Salesforce's CRM data. This allows you to provide a more personalised experience by leveraging existing data, such as customer purchase history, preferences, and engagement metrics. This makes it easier to improve customer satisfaction and drive increased loyalty for your brand.
Experience Cloud is built on a low-code platform, meaning the creation of beautiful and engaging platforms can be done efficiently. Use the drag-and-drop functionality to create custom layouts or leverage pre-built templates to speed up the development process. This allows you to create a branded, cohesive look and feel across all of your digital properties, helping to reinforce your brand identity and build customer trust.
Salesforce Consumer Goods Cloud
Consumer Goods companies can easily manage their sales and distribution processes with Consumer Goods Cloud. It is designed to help improve visibility into retail channels, streamline sales processes, and increase sales effectiveness.
Consumer Goods Cloud provides a range of features and capabilities to support the sales and distribution process, including enabling sales reps to access store-level data, track inventory levels, manage promotions and monitor compliance.
It also offers:
- An order management feature that allows sales reps to manage, create and submit orders, track their status, and manage returns and cancellations.
- The ability to manage customer accounts, track customer history, manage customer contacts, and view account performance.
- In-depth analytics and reporting capabilities to help companies gain insights into their sales and distribution activities. This includes dashboards and reports on sales performance, order status, and inventory levels.
- Mobile-friendly capabilities with features that enable sales reps to access information and manage their sales activities from their mobile devices.